Dispute management
You do not have to notice, and you do not have to file anything.
Most marketplaces introduce two strangers and step back. We hold the money, check the link ourselves for as long as its guarantee runs, and if it stays broken the case opens on its own — with the publisher's earnings frozen until someone decides it.
- Every 24heach link re-checked
- 2 failuresbefore anything is raised
- 72hto repair, no penalty
- 12 monthscover on a guest post
We are not a neutral bystander
It is tempting for a marketplace to say it merely connects buyers and publishers and cannot be held responsible for what happens next. That would be easier for us and worse for you, so it is not how this works.
What we do not do
Hand you a contact and wish you luck. Ask you to settle it between yourselves. Release money and hope the link stays up.
What we actually do
Hold the payment in escrow, monitor the delivered link ourselves, freeze the publisher's earnings when a case opens, and make a binding decision that moves the money.
How a case actually runs
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Every 24 hours
The link is checked
Nobody has to be watching. Each delivered link is fetched on a schedule for as long as its guarantee runs.
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2 failures
The placement is raised
You and the publisher are told at the same moment. One bad check does nothing — pages fail to load for all sorts of innocent reasons.
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72 hours
The publisher can simply fix it
Restore the link and the next check closes everything by itself. No dispute, no penalty, nothing on the record.
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Window expires
A dispute opens itself
You do not file anything. The system opens the case, records why, and freezes the publisher's earnings so the money cannot leave while it is decided.
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An operator rules
Someone decides, with a reason
A resolution note is required before a decision can be saved, so every outcome carries the reasoning that produced it.
A case can also be opened the moment you claim from your order history, rather than waiting for a scheduled check to catch it.
What the decision does to the money
Decided for the buyer
- The publisher's escrowed earnings are reversed
- The full order amount is credited to your BlogReach wallet
- The order is marked Refunded and the placement Cancelled
- The commission is not kept on a lost dispute
Decided for the publisher
- The placement is marked Resolved
- The publisher keeps the earnings for that order
- The wallet freeze lifts once no other case is open
- Nothing is deducted for having been disputed
Either way the wallet freeze lifts. A publisher is never left frozen because a case was opened against them and then closed.
What each side should do
If you bought the placement
- Nothing, in most cases — monitoring opens the case for you
- Claim from the order if you spot a problem before a check does
- Keep the target URL and anchor on the order, because that is what is checked against
- Watch for the email; a resolved case is emailed too
If you published it
- Put the link back. Inside 72 hours this ends the matter entirely
- Check the rel attribute as well as the destination — a changed rel counts
- If the page moved, tell support so the record can follow it
- Withdrawals are paused only while a case is open, not permanently
What a case can be about
A dispute carries one of these reasons, taken from what the check actually found rather than from an argument.
Link Removed
The link is no longer anywhere on the page
Href Changed
The link now points somewhere other than your URL
Rel Changed
A dofollow link picked up nofollow, sponsored or ugc
Page Down
The post itself stopped loading
Delivery Issue
Something about the delivery does not match the order
Other
Anything an operator opens by hand
Every check stores the URL fetched, the destination and rel attribute found, the HTTP status and the timestamp — so a case is settled against a record, not against whoever argues hardest.
What is not a dispute
Cancelling before delivery
That is the cancellation route, not a dispute. A paid order refunds to your wallet less a $2.00 protection fee once a publisher has started work.
How cancellations workNothing was ever delivered
There is no link to monitor, so there is no placement and no dispute. Raise it from the order and it is handled as a refund.
Open your ordersYou dislike the article
Editorial quality is not something this process rules on. Revisions are agreed with the publisher before you approve — and orders auto-approve after 3 days of silence, so raise it while it is open.
Talk to supportAnything agreed off-platform
A side arrangement has no order record and no monitoring behind it, so there is nothing for a dispute to reverse.
Why the record mattersQuestions
Do I have to file a dispute myself?
Almost never. Monitoring raises the placement and opens the case on its own when a link stays broken. You can also claim manually from your order history if you spot something before a scheduled check does.
Is BlogReach neutral in a dispute?
No, and it would be worse if it were. We hold the money, we run the checks, and an operator makes a binding decision that moves funds. A marketplace that only introduces two parties and steps back leaves the buyer carrying all the risk.
What does the publisher have to do to make it stop?
Restore the link. If the next check finds it matching the agreed URL and rel attribute, the case closes automatically, the freeze lifts and nothing is recorded against them. That is why there is a 72-hour window before anything escalates.
Where does my refund actually go?
Your BlogReach wallet, as the full order amount. From there you can spend it on another placement or withdraw it.
Can one bad check freeze a publisher's earnings?
No. It takes 2 consecutive failures to raise a placement at all, then a 72-hour repair window before a case opens. Only then is the wallet frozen, and only for as long as a case is open.
What evidence is there if we disagree?
Every check stores the URL it fetched, the destination and rel attribute it found, the HTTP status and the timestamp. A case is decided against that record rather than against whoever argues hardest.
How long does the guarantee run?
12 months for guest posts and 6 months for link insertions, counted from delivery. Monitoring runs for that whole window.